Privacy Policy
Last Updated: April 24, 2026
This Privacy Policy explains how MoldFixes.com (“MoldFixes.com,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you visit our website, contact us by phone, or use our free service to connect with local mold removal, mold remediation, inspection, or related service providers.
By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website.
1. Information We Collect
We may collect information that you voluntarily provide to us and information that is automatically collected when you use the website.
Information You Provide
When you call us, request service, submit information through the website, or otherwise contact us, we may collect information such as:
- Your name;
- Phone number;
- Email address, if provided;
- Property address or service location;
- City, state, ZIP code, or general area;
- Details about your mold, water damage, inspection, or remediation request;
- Any other information you choose to provide.
Information Collected Automatically
When you visit MoldFixes.com, we may automatically collect certain technical information, including:
- IP address;
- Approximate location based on IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages viewed on the website;
- Date and time of visit;
- Referring website or advertising source;
- General interaction data, such as clicks or call button activity.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To connect you with local service providers in your area;
- To respond to your calls, requests, or inquiries;
- To help determine your service location;
- To provide customer support;
- To improve our website, services, and user experience;
- To monitor website performance and prevent misuse;
- To measure advertising and marketing effectiveness;
- To comply with legal obligations.
3. Sharing Information With Service Providers
If you request help through MoldFixes.com, we may share your information with independent local contractors, mold remediation specialists, inspection companies, restoration companies, call centers, or other service providers who may contact you regarding your service request.
These contractors and providers are independent businesses. MoldFixes.com does not control their privacy practices, pricing, scheduling, licensing, insurance, service quality, or work performance. You should review any provider’s terms, policies, licenses, and insurance before hiring them.
4. Calls and Communications
When you call the phone number listed on this website, your call may be routed to a service provider, call center, or partner network. Calls may be recorded or monitored for quality assurance, training, compliance, or service improvement purposes where permitted by law.
By calling or submitting your information, you agree that we or our service partners may contact you by phone, text message, or email regarding your request, even if your number is listed on a federal, state, or internal Do Not Call list, where permitted by applicable law.
5. Cookies and Tracking Technologies
MoldFixes.com may use cookies, pixels, analytics tools, advertising tags, and similar technologies to understand how visitors use the website, improve functionality, measure advertising performance, and personalize the user experience.
These technologies may collect information such as your IP address, browser type, pages visited, device information, approximate location, and interactions with the website.
You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Analytics and Advertising
We may use third-party analytics and advertising platforms, such as Google Analytics, Google Ads, Meta/Facebook advertising tools, call tracking providers, or similar services. These platforms may collect information about your visit and interactions with the website.
These third parties may use cookies or similar tracking technologies according to their own privacy policies. We do not control how third-party platforms collect or use data.
7. IP-Based Location Detection
Our website may use your IP address to estimate your general city, region, or service area. This allows us to show location-based content such as “Serving Your Area” or similar messages.
IP-based location detection is approximate and may not always be accurate. You may manually change or enter your location if the detected area is incorrect.
8. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information.
9. Data Retention
We may retain your information for as long as reasonably necessary to respond to your request, provide our services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support business operations.
10. Your Privacy Choices
Depending on your location, you may have certain privacy rights regarding your personal information. These may include the right to:
- Request access to personal information we may have about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Opt out of certain marketing communications;
- Limit or object to certain uses of your information, where applicable.
To make a privacy request, you may contact us using the information provided at the bottom of this page.
11. California Privacy Notice
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared, the right to request deletion, and the right to opt out of certain sharing or sale of personal information, where applicable.
MoldFixes.com does not knowingly sell personal information in the traditional sense. However, some advertising, analytics, or lead connection activities may be considered “sharing” or “selling” under certain state privacy laws. You may contact us to request more information or to exercise applicable rights.
12. Children’s Privacy
MoldFixes.com is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites, services, or providers. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing any information.
14. Service Provider Disclaimer
MoldFixes.com is a free service to assist homeowners in connecting with local service providers. All contractors and providers are independent. MoldFixes.com does not warrant, guarantee, endorse, or assume responsibility for any work performed by any contractor or provider.
It is the homeowner’s responsibility to verify that the hired contractor furnishes the necessary license, insurance, permits, and qualifications required for the work being performed.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, you may contact us at:
MoldFixes.com
Phone: +1 (844) 595-2694
Website: https://moldfixes.com